If you need support, please use the WordPress.org support forum for each theme. You can also email me and I will reply as soon as I can.
The more details you can include in your support request, the easier it will be for me to help you.
Support is happily provided when I have free time between work and family.
This is not a commercial company or theme shop. All themes, support and volunteer hours dedicated to the WordPress.org Theme Review Team are done on my free time. 🙂